:root {
  --accent: #0a1e5c;
  --muted: #3ac1d8;
  --secondary: #f47c25;
  --secondaryH: #d28a57;
  --tertiary: #1e87c9;
  --glass: rgba(255, 255, 255, 0.85);
}

/* page basics */
body {
  font-family:
    Inter,
    system-ui,
    -apple-system,
    "Segoe UI",
    Roboto,
    "Helvetica Neue",
    Arial;
  background: linear-gradient(180deg, #f6f8fb 0%, #fff 100%);
  color: #222;
  margin: 0;
}

/* hero */
.hero {
  background: linear-gradient(120deg, var(--accent), var(--tertiary));
  color: white;
  padding: 64px 0;
}
.hero h1 {
  font-weight: 700;
}

/* cards */
.card {
  border-radius: 12px;
  box-shadow: 0 8px 28px rgba(15, 22, 60, 0.06);
}
.card p {
  margin: 0;
}

/* search result styles */
#kbResults .kb-item {
  display: flex;
  gap: 12px;
  align-items: flex-start;
  padding: 12px;
  border-radius: 8px;
  margin-top: 8px;
  background: #fff;
}
.kb-item h5 {
  margin: 0;
  font-size: 16px;
  color: var(--accent);
}
.kb-item p {
  margin: 4px 0 0;
  color: #6b7280;
  font-size: 14px;
}

/* form */
.form-control {
  border-radius: 8px;
  border: 1px solid #e6e9ef;
  padding: 10px 12px;
}
.btn-primary {
  background: var(--accent);
  border: none;
}
.btn-primary:hover {
  background: #081645;
}

/* faq */
.faq-q {
  width: 100%;
  text-align: left;
  border: none;
  background: transparent;
  padding: 12px;
  display: flex;
  justify-content: space-between;
  font-weight: 600;
}
.faq-a {
  padding: 12px;
  background: #fafbfd;
  border-radius: 8px;
  margin-bottom: 8px;
  color: #495057;
}

/* my tickets */
.ticket-row {
  padding: 10px;
  border-bottom: 1px dashed #eef2f6;
  display: flex;
  justify-content: space-between;
  gap: 10px;
}
.ticket-meta {
  color: #6b7280;
  font-size: 13px;
}

/* small responsive adjustments */
@media (max-width: 992px) {
  main.container {
    padding: 1rem;
  }
  .hero {
    padding: 40px 0;
  }
}